How to Cancel Roku Remote (Official) and Get a Refund
Roku Remote (Official) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Roku Remote (Official) billing.
Cancel Roku Remote (Official) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Roku Remote (Official) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Roku Remote (Official) until the current billing period ends, then it will not renew.
Cancel Roku Remote (Official) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Roku Remote (Official) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Roku Remote (Official) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Roku Remote (Official)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Roku Remote (Official) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Roku Remote (Official) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Roku Remote (Official) users report about billing
Users frequently report issues with the app's reliability, including difficulty connecting to devices and frequent crashes. Many complain about problems managing subscriptions and unauthorized charges. The app's remote functionality is also criticized for being slow, unresponsive, or failing to pause content.
Summarized from 142 recent 1-3 star reviews. Read them before you renew.
Roku Remote (Official) cancellation: frequently asked questions
Does canceling Roku Remote (Official) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Roku Remote (Official) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Roku Remote (Official)?
Refunds are handled by Apple or Google, not by Roku Remote (Official) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Roku Remote (Official) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Roku Remote (Official) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Roku Remote (Official) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Roku Remote (Official) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Roku Remote (Official) app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Roku Remote (Official) right after I cancel?
No. You keep full access to Roku Remote (Official) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.