LOTTE HOTELS & RESORTS

iOS

Hotel Lotte Co., Ltd

5.0

(13 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in LOTTE HOTELS & RESORTS

Users frequently complain about the app's poor functionality, including login issues, frequent crashes, and slow performance. Many also report problems with payment processing and missing features like employee discounts and points. The app is described as difficult to use and unreliable for hotel reservations.

Login and authentication issuesHigh
App crashes and slow loadingHigh
Payment and booking errorsMedium

AI summary of 63 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in LOTTE HOTELS & RESORTS?

Negative reviews on LOTTE HOTELS & RESORTS cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is LOTTE HOTELS & RESORTS rated on App Store?

LOTTE HOTELS & RESORTS has an average rating of 4.8 stars from 13 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does LOTTE HOTELS & RESORTS have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For LOTTE HOTELS & RESORTS, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is LOTTE HOTELS & RESORTS worth installing in 2026?

LOTTE HOTELS & RESORTS is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to LOTTE HOTELS & RESORTS?

Browse the Travel category to compare LOTTE HOTELS & RESORTS against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.