How to Cancel Adobe XD and Get a Refund
Adobe XD subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Adobe XD billing.
Cancel Adobe XD on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Adobe XD in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Adobe XD until the current billing period ends, then it will not renew.
Cancel Adobe XD on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Adobe XD from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Adobe XD on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Adobe XD
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Adobe XD charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Adobe XD purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Adobe XD users report about billing
Users primarily complain about the lack of full editing functionality on iPad and mobile devices, making the app mostly useful only for previewing designs. Many also report issues with font support, where custom fonts fail to load or display correctly. Frequent bugs, login problems, and missing features like live preview or Bluetooth syncing further frustrate users.
Summarized from 34 recent 1-3 star reviews. Read them before you renew.
Adobe XD cancellation: frequently asked questions
Does canceling Adobe XD stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Adobe XD will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Adobe XD?
Refunds are handled by Apple or Google, not by Adobe XD directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Adobe XD charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Adobe XD still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Adobe XD as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Adobe XD account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Adobe XD app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Adobe XD right after I cancel?
No. You keep full access to Adobe XD until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.