How to Cancel Volkswagen Bank photoTAN and Get a Refund
Volkswagen Bank photoTAN subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Volkswagen Bank photoTAN billing.
Cancel Volkswagen Bank photoTAN on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Volkswagen Bank photoTAN in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Volkswagen Bank photoTAN until the current billing period ends, then it will not renew.
Cancel Volkswagen Bank photoTAN on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Volkswagen Bank photoTAN from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Volkswagen Bank photoTAN on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Volkswagen Bank photoTAN
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Volkswagen Bank photoTAN charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Volkswagen Bank photoTAN purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Volkswagen Bank photoTAN users report about billing
Users frequently report the app crashing immediately upon opening, especially after iOS updates, making account access impossible. Many complain about the cumbersome activation process requiring new activation letters, often failing even after following instructions. The app is also criticized for being unreliable during device transfers and lacking basic security features like password protection.
Summarized from 243 recent 1-3 star reviews. Read them before you renew.
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Volkswagen Bank photoTAN cancellation: frequently asked questions
Does canceling Volkswagen Bank photoTAN stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Volkswagen Bank photoTAN will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Volkswagen Bank photoTAN?
Refunds are handled by Apple or Google, not by Volkswagen Bank photoTAN directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Volkswagen Bank photoTAN charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Volkswagen Bank photoTAN still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Volkswagen Bank photoTAN as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Volkswagen Bank photoTAN account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Volkswagen Bank photoTAN app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Volkswagen Bank photoTAN right after I cancel?
No. You keep full access to Volkswagen Bank photoTAN until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.