How to Cancel Segway Mobility and Get a Refund
Segway Mobility subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Segway Mobility billing.
Cancel Segway Mobility on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Segway Mobility in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Segway Mobility until the current billing period ends, then it will not renew.
Cancel Segway Mobility on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Segway Mobility from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Segway Mobility on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Segway Mobility
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Segway Mobility charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Segway Mobility purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Segway Mobility users report about billing
Users frequently report Bluetooth connectivity issues, especially after updates, making it difficult to pair or maintain a connection with their scooters. Many complain about poor app functionality, including crashes, unreadable translations, and missing features like Airlock. Several reviews mention speed reductions after updates, with scooters being limited to 20 km/h instead of the previous 22 km/h.
Summarized from 258 recent 1-3 star reviews. Read them before you renew.
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Segway Mobility cancellation: frequently asked questions
Does canceling Segway Mobility stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Segway Mobility will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Segway Mobility?
Refunds are handled by Apple or Google, not by Segway Mobility directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Segway Mobility charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Segway Mobility still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Segway Mobility as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Segway Mobility account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Segway Mobility app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Segway Mobility right after I cancel?
No. You keep full access to Segway Mobility until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.