How to Cancel Freebox Home and Get a Refund
Freebox Home subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Freebox Home billing.
Cancel Freebox Home on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Freebox Home in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Freebox Home until the current billing period ends, then it will not renew.
Cancel Freebox Home on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Freebox Home from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Freebox Home on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Freebox Home
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Freebox Home charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Freebox Home purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Freebox Home users report about billing
Users frequently report connectivity issues, unreliable alarm functionality, and poor app stability. Many complain about missing features like Apple Watch support, HomeKit integration, and automatic alarm scheduling. The app is criticized for being buggy, abandoned by developers, and requiring unnecessary hardware like the security pack for basic functions.
Summarized from 48 recent 1-3 star reviews. Read them before you renew.
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Freebox Home cancellation: frequently asked questions
Does canceling Freebox Home stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Freebox Home will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Freebox Home?
Refunds are handled by Apple or Google, not by Freebox Home directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Freebox Home charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Freebox Home still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Freebox Home as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Freebox Home account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Freebox Home app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Freebox Home right after I cancel?
No. You keep full access to Freebox Home until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.