How to Cancel myQ Community and Get a Refund
myQ Community subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about myQ Community billing.
Cancel myQ Community on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find myQ Community in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to myQ Community until the current billing period ends, then it will not renew.
Cancel myQ Community on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select myQ Community from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling myQ Community on its own does not stop billing, you must cancel the subscription here.
How to get a refund for myQ Community
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the myQ Community charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the myQ Community purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What myQ Community users report about billing
Users frequently report issues with the app logging them out unexpectedly, making it difficult to access their homes or communities. Many complain about the app being unreliable, often showing errors, being offline, or failing to open gates. Additional concerns include poor customer service, sudden price increases, and lack of compatibility with older devices or features like Siri integration.
Summarized from 341 recent 1-3 star reviews. Read them before you renew.
myQ Community cancellation: frequently asked questions
Does canceling myQ Community stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date myQ Community will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from myQ Community?
Refunds are handled by Apple or Google, not by myQ Community directly. On iPhone, go to reportaproblem.apple.com, sign in, find the myQ Community charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is myQ Community still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows myQ Community as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my myQ Community account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the myQ Community app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to myQ Community right after I cancel?
No. You keep full access to myQ Community until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.