How to Cancel Luna Controller and Get a Refund
Luna Controller subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Luna Controller billing.
Cancel Luna Controller on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Luna Controller in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Luna Controller until the current billing period ends, then it will not renew.
Cancel Luna Controller on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Luna Controller from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Luna Controller on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Luna Controller
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Luna Controller charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Luna Controller purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Luna Controller users report about billing
Users frequently report that the Luna Controller app fails to connect or function properly, with common issues including QR code scanning problems, inability to bypass initial screens, and lack of support for iPad and third-party controllers. Many also complain about the app's poor performance, frequent crashes, and unresponsive controls during gameplay.
Summarized from 76 recent 1-3 star reviews. Read them before you renew.
Luna Controller cancellation: frequently asked questions
Does canceling Luna Controller stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Luna Controller will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Luna Controller?
Refunds are handled by Apple or Google, not by Luna Controller directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Luna Controller charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Luna Controller still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Luna Controller as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Luna Controller account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Luna Controller app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Luna Controller right after I cancel?
No. You keep full access to Luna Controller until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.