How to Cancel Erste and Get a Refund
Erste subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Erste billing.
Cancel Erste on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Erste in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Erste until the current billing period ends, then it will not renew.
Cancel Erste on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Erste from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Erste on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Erste
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Erste charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Erste purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Erste users report about billing
Users frequently report app crashes, slow performance, and login issues. Many complain about intrusive ads and poor customer support. Some mention missing features, transaction errors, and problems with Apple Wallet integration.
Summarized from 288 recent 1-3 star reviews. Read them before you renew.
Erste cancellation: frequently asked questions
Does canceling Erste stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Erste will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Erste?
Refunds are handled by Apple or Google, not by Erste directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Erste charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Erste still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Erste as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Erste account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Erste app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Erste right after I cancel?
No. You keep full access to Erste until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.