Citymapper: Your Transport App

iOS

Citymapper Limited

5.0

(264,866 total reviews)

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Negative Reviews

negative reviews found

What users complain about in Citymapper: Your Transport App

Users frequently complain about inaccurate real-time data for buses and trains, leading to missed connections and unnecessary delays. Many report the app crashes frequently or provides incorrect route suggestions that are less efficient than known alternatives. Several reviews mention the app has declined in reliability over time, with deleted saved routes and persistent cookie consent prompts adding to frustration.

Inaccurate bus/train timesHigh
App crashes frequentlyMedium
Poor route suggestionsMedium

AI summary of 135 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Citymapper: Your Transport App?

Negative reviews on Citymapper: Your Transport App cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Citymapper: Your Transport App rated on App Store?

Citymapper: Your Transport App has an average rating of 4.8 stars from 264,866 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Citymapper: Your Transport App have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Citymapper: Your Transport App, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Citymapper: Your Transport App worth installing in 2026?

Citymapper: Your Transport App is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Citymapper: Your Transport App?

Browse the Navigation category to compare Citymapper: Your Transport App against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.