GOV.UK

iOS

Government Digital Service

3.0

(86 total reviews)

Reference

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Negative Reviews

negative reviews found

What users complain about in GOV.UK

Users complain that the app is poorly designed, often just redirecting to the GOV.UK website without offering unique functionality. Many find it frustrating to use due to login loops, identity verification issues, and lack of integration with existing government accounts. Others criticize it for being a minimal, redundant tool that adds no value over the website.

Just a website link collectionHigh
Login and verification problemsHigh
Poor design and functionalityMedium

AI summary of 27 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in GOV.UK?

Negative reviews on GOV.UK cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is GOV.UK rated on App Store?

GOV.UK has an average rating of 2.8 stars from 86 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does GOV.UK have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For GOV.UK, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is GOV.UK worth installing in 2026?

GOV.UK has a low rating of 2.8 stars. The negative reviews above explain why and are worth reading carefully before installing.

What are alternatives to GOV.UK?

Browse the Reference category to compare GOV.UK against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.