How to Cancel DJI Assistant and Get a Refund
DJI Assistant subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about DJI Assistant billing.
Cancel DJI Assistant on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find DJI Assistant in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to DJI Assistant until the current billing period ends, then it will not renew.
Cancel DJI Assistant on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select DJI Assistant from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling DJI Assistant on its own does not stop billing, you must cancel the subscription here.
How to get a refund for DJI Assistant
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the DJI Assistant charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the DJI Assistant purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What DJI Assistant users report about billing
Users report frequent app crashes, especially on newer iOS devices, making it impossible to use their DJI equipment. Many complain about poor customer support and lack of updates to fix long-standing issues. Some mention specific bugs like disappearing menus, further hindering functionality.
Summarized from 10 recent 1-3 star reviews. Read them before you renew.
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DJI Assistant cancellation: frequently asked questions
Does canceling DJI Assistant stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date DJI Assistant will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from DJI Assistant?
Refunds are handled by Apple or Google, not by DJI Assistant directly. On iPhone, go to reportaproblem.apple.com, sign in, find the DJI Assistant charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is DJI Assistant still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows DJI Assistant as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my DJI Assistant account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the DJI Assistant app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to DJI Assistant right after I cancel?
No. You keep full access to DJI Assistant until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.