GetYourGuide: Tours & Tickets

iOS

GetYourGuide

5.0

(63,711 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in GetYourGuide: Tours & Tickets

Users frequently complain about technical issues with the app, including crashes, payment errors, and difficulty accessing tickets without downloading the app. Many report poor customer service, including unhelpful responses and slow refunds. Additionally, there are complaints about last-minute tour cancellations, unclear pricing, and issues with third-party providers.

App crashes and technical issuesHigh
Poor customer serviceHigh
Last-minute tour cancellationsMedium

AI summary of 151 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in GetYourGuide: Tours & Tickets?

Negative reviews on GetYourGuide: Tours & Tickets cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is GetYourGuide: Tours & Tickets rated on App Store?

GetYourGuide: Tours & Tickets has an average rating of 4.9 stars from 63,711 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does GetYourGuide: Tours & Tickets have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For GetYourGuide: Tours & Tickets, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is GetYourGuide: Tours & Tickets worth installing in 2026?

GetYourGuide: Tours & Tickets is highly-rated overall with 4.9 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to GetYourGuide: Tours & Tickets?

Browse the Travel category to compare GetYourGuide: Tours & Tickets against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.