How to Cancel 1688 and Get a Refund
1688 subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about 1688 billing.
Cancel 1688 on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find 1688 in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to 1688 until the current billing period ends, then it will not renew.
Cancel 1688 on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select 1688 from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling 1688 on its own does not stop billing, you must cancel the subscription here.
How to get a refund for 1688
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the 1688 charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the 1688 purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What 1688 users report about billing
Users frequently complain about account restrictions and verification issues, often requiring international passports or IDs. Many report not receiving their orders, with some items marked as delivered but never arriving. High shipping costs, language barriers (mostly Chinese), and poor customer service are also common frustrations.
Summarized from 283 recent 1-3 star reviews. Read them before you renew.
1688 cancellation: frequently asked questions
Does canceling 1688 stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date 1688 will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from 1688?
Refunds are handled by Apple or Google, not by 1688 directly. On iPhone, go to reportaproblem.apple.com, sign in, find the 1688 charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is 1688 still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows 1688 as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my 1688 account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the 1688 app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to 1688 right after I cancel?
No. You keep full access to 1688 until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.