Tokopedia

Android

PT. Tokopedia

5.0

(7,431,778 total reviews)

Belanja

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Tokopedia

Users frequently complain about unusable discounts and vouchers, high shipping costs, and difficulties with refunds or withdrawing funds. Many also report misleading prices at checkout and poor customer service responsiveness. The app is criticized for being buggy, slow, and having confusing policies that disadvantage buyers.

Discounts/vouchers don't workHigh
High shipping costsMedium
Refund/withdrawal problemsMedium

AI summary of 282 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Tokopedia?

Negative reviews on Tokopedia cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Tokopedia rated on Google Play Store?

Tokopedia has an average rating of 4.6 stars from 7,431,778 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Tokopedia have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Tokopedia, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Tokopedia worth installing in 2026?

Tokopedia is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Tokopedia?

Browse the Belanja category to compare Tokopedia against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.