PayPay

Android

PayPay Corporation

4.0

(560,598 total reviews)

ファイナンス

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Negative Reviews

negative reviews found

What users complain about in PayPay

Users frequently complain about excessive app updates, intrusive notifications, and forced identity verification that limits functionality. Many report technical issues like slow performance, failed transactions, and security concerns around unauthorized payments. Several mention reduced benefits, such as lower cashback rates and restrictive coupons, compared to earlier versions of the app.

Excessive app updatesHigh
Forced identity verificationHigh
Intrusive notificationsMedium

AI summary of 240 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in PayPay?

Negative reviews on PayPay cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is PayPay rated on Google Play Store?

PayPay has an average rating of 4.5 stars from 560,598 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does PayPay have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For PayPay, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is PayPay worth installing in 2026?

PayPay is highly-rated overall with 4.5 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to PayPay?

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