HMRC

Android

HM Revenue & Customs

5.0

(82,501 total reviews)

Finance

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in HMRC

Users frequently report login and authentication problems, including unsupported browsers, verification loops, and being locked out without clear recovery options. Many complain about poor server capacity leading to 'try again later' messages, and find the app's security measures overly complicated or incompatible with their devices. Some self-employed users note the app rejects business-account phone numbers despite being sole traders.

Login/authentication failuresHigh
Unsupported browser errorsHigh
Overly complex security stepsMedium

AI summary of 264 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in HMRC?

Negative reviews on HMRC cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is HMRC rated on Google Play Store?

HMRC has an average rating of 4.6 stars from 82,501 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does HMRC have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For HMRC, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is HMRC worth installing in 2026?

HMRC is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to HMRC?

Browse the Finance category to compare HMRC against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.