How to Cancel Octopus Energy and Get a Refund
Octopus Energy subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Octopus Energy billing.
Cancel Octopus Energy on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Octopus Energy in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Octopus Energy until the current billing period ends, then it will not renew.
Cancel Octopus Energy on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Octopus Energy from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Octopus Energy on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Octopus Energy
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Octopus Energy charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Octopus Energy purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Octopus Energy users report about billing
Users frequently report technical issues with the app, including glitches, login problems, and failure to sync with smart meters or EV devices. Many complain about unreliable features like Octoplus rewards, inaccurate billing, and poor customer support when resolving these issues. The recent app updates have introduced new bugs, removed useful features, and made navigation more difficult.
Summarized from 77 recent 1-3 star reviews. Read them before you renew.
Octopus Energy cancellation: frequently asked questions
Does canceling Octopus Energy stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Octopus Energy will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Octopus Energy?
Refunds are handled by Apple or Google, not by Octopus Energy directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Octopus Energy charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Octopus Energy still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Octopus Energy as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Octopus Energy account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Octopus Energy app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Octopus Energy right after I cancel?
No. You keep full access to Octopus Energy until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.