How to Cancel HSBC US and Get a Refund
HSBC US subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about HSBC US billing.
Cancel HSBC US on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find HSBC US in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to HSBC US until the current billing period ends, then it will not renew.
Cancel HSBC US on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select HSBC US from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling HSBC US on its own does not stop billing, you must cancel the subscription here.
How to get a refund for HSBC US
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the HSBC US charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the HSBC US purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What HSBC US users report about billing
Users frequently complain about the app's poor functionality, especially for check deposits and customer support access. Many report bugs, missing features, and a slow or outdated interface. Common frustrations include unreliable camera features for deposits, lack of basic banking tools, and difficulty with setup or updates.
Summarized from 12 recent 1-3 star reviews. Read them before you renew.
HSBC US cancellation: frequently asked questions
Does canceling HSBC US stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date HSBC US will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from HSBC US?
Refunds are handled by Apple or Google, not by HSBC US directly. On iPhone, go to reportaproblem.apple.com, sign in, find the HSBC US charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is HSBC US still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows HSBC US as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my HSBC US account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the HSBC US app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to HSBC US right after I cancel?
No. You keep full access to HSBC US until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.