How to Cancel PS Remote Play and Get a Refund
PS Remote Play subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about PS Remote Play billing.
Cancel PS Remote Play on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find PS Remote Play in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to PS Remote Play until the current billing period ends, then it will not renew.
Cancel PS Remote Play on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select PS Remote Play from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling PS Remote Play on its own does not stop billing, you must cancel the subscription here.
How to get a refund for PS Remote Play
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the PS Remote Play charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the PS Remote Play purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What PS Remote Play users report about billing
Users frequently report connection issues, including difficulty pairing with their PlayStation and frequent disconnections. Many complain about poor streaming quality, such as low resolution, choppy gameplay, and lag, making it unreliable for non-casual games. Others highlight the inability to remotely wake the PlayStation from standby, requiring it to already be in sleep mode.
Summarized from 193 recent 1-3 star reviews. Read them before you renew.
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PS Remote Play cancellation: frequently asked questions
Does canceling PS Remote Play stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date PS Remote Play will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from PS Remote Play?
Refunds are handled by Apple or Google, not by PS Remote Play directly. On iPhone, go to reportaproblem.apple.com, sign in, find the PS Remote Play charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is PS Remote Play still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows PS Remote Play as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my PS Remote Play account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the PS Remote Play app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to PS Remote Play right after I cancel?
No. You keep full access to PS Remote Play until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.