How to Cancel HSBC CI & IoM and Get a Refund
HSBC CI & IoM subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about HSBC CI & IoM billing.
Cancel HSBC CI & IoM on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find HSBC CI & IoM in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to HSBC CI & IoM until the current billing period ends, then it will not renew.
Cancel HSBC CI & IoM on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select HSBC CI & IoM from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling HSBC CI & IoM on its own does not stop billing, you must cancel the subscription here.
How to get a refund for HSBC CI & IoM
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the HSBC CI & IoM charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the HSBC CI & IoM purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What HSBC CI & IoM users report about billing
Users frequently complain about the HSBC CI & IoM app being outdated, slow to update transactions, and lacking basic features compared to other banking apps. Many mention frustration with the inability to manage direct debits, standing orders, or set up new payees directly in the app. The app is also criticized for its poor user interface and limited functionality compared to HSBC's UK version.
Summarized from 180 recent 1-3 star reviews. Read them before you renew.
HSBC CI & IoM cancellation: frequently asked questions
Does canceling HSBC CI & IoM stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date HSBC CI & IoM will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from HSBC CI & IoM?
Refunds are handled by Apple or Google, not by HSBC CI & IoM directly. On iPhone, go to reportaproblem.apple.com, sign in, find the HSBC CI & IoM charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is HSBC CI & IoM still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows HSBC CI & IoM as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my HSBC CI & IoM account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the HSBC CI & IoM app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to HSBC CI & IoM right after I cancel?
No. You keep full access to HSBC CI & IoM until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.