How to Cancel Lumino Health Virtual Care and Get a Refund
Lumino Health Virtual Care subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Lumino Health Virtual Care billing.
Cancel Lumino Health Virtual Care on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Lumino Health Virtual Care in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Lumino Health Virtual Care until the current billing period ends, then it will not renew.
Cancel Lumino Health Virtual Care on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Lumino Health Virtual Care from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Lumino Health Virtual Care on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Lumino Health Virtual Care
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Lumino Health Virtual Care charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Lumino Health Virtual Care purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
Lumino Health Virtual Care cancellation: frequently asked questions
Does canceling Lumino Health Virtual Care stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Lumino Health Virtual Care will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Lumino Health Virtual Care?
Refunds are handled by Apple or Google, not by Lumino Health Virtual Care directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Lumino Health Virtual Care charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Lumino Health Virtual Care still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Lumino Health Virtual Care as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Lumino Health Virtual Care account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Lumino Health Virtual Care app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Lumino Health Virtual Care right after I cancel?
No. You keep full access to Lumino Health Virtual Care until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.