How to Cancel Xbox Family Settings and Get a Refund
Xbox Family Settings subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Xbox Family Settings billing.
Cancel Xbox Family Settings on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Xbox Family Settings in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Xbox Family Settings until the current billing period ends, then it will not renew.
Cancel Xbox Family Settings on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Xbox Family Settings from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Xbox Family Settings on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Xbox Family Settings
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Xbox Family Settings charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Xbox Family Settings purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Xbox Family Settings users report about billing
Users complain that the app fails to accurately track or sync screen time, has frequent login and syncing issues, and is overly complicated to set up and use. Many report the app crashes or doesn't allow basic functions like adding accounts or making purchases.
Summarized from 14 recent 1-3 star reviews. Read them before you renew.
Xbox Family Settings cancellation: frequently asked questions
Does canceling Xbox Family Settings stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Xbox Family Settings will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Xbox Family Settings?
Refunds are handled by Apple or Google, not by Xbox Family Settings directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Xbox Family Settings charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Xbox Family Settings still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Xbox Family Settings as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Xbox Family Settings account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Xbox Family Settings app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Xbox Family Settings right after I cancel?
No. You keep full access to Xbox Family Settings until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.