How to Cancel SecureGo plus and Get a Refund
SecureGo plus subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about SecureGo plus billing.
Cancel SecureGo plus on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find SecureGo plus in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to SecureGo plus until the current billing period ends, then it will not renew.
Cancel SecureGo plus on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select SecureGo plus from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling SecureGo plus on its own does not stop billing, you must cancel the subscription here.
How to get a refund for SecureGo plus
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the SecureGo plus charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the SecureGo plus purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What SecureGo plus users report about billing
Users frequently report app crashes, activation issues requiring postal codes, and poor fingerprint/face recognition functionality. Many complain about the app resetting connections after errors and lacking basic features like landscape mode or copy-paste support. Device switching problems and unclear error messages are also common frustrations.
Summarized from 194 recent 1-3 star reviews. Read them before you renew.
SecureGo plus cancellation: frequently asked questions
Does canceling SecureGo plus stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date SecureGo plus will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from SecureGo plus?
Refunds are handled by Apple or Google, not by SecureGo plus directly. On iPhone, go to reportaproblem.apple.com, sign in, find the SecureGo plus charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is SecureGo plus still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows SecureGo plus as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my SecureGo plus account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the SecureGo plus app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to SecureGo plus right after I cancel?
No. You keep full access to SecureGo plus until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.