How to Cancel Shopify: Sell online/in person and Get a Refund
Shopify: Sell online/in person subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Shopify: Sell online/in person billing.
Cancel Shopify: Sell online/in person on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Shopify: Sell online/in person in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Shopify: Sell online/in person until the current billing period ends, then it will not renew.
Cancel Shopify: Sell online/in person on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Shopify: Sell online/in person from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Shopify: Sell online/in person on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Shopify: Sell online/in person
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Shopify: Sell online/in person charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Shopify: Sell online/in person purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Shopify: Sell online/in person users report about billing
Users frequently complain about poor customer support, including slow response times and difficulty reaching live agents. Many are frustrated with recent app updates, particularly the forced dark mode interface and reduced usability. Payment and payout issues, such as unauthorized charges and delayed transfers, are also common concerns.
Summarized from 348 recent 1-3 star reviews. Read them before you renew.
Shopify: Sell online/in person cancellation: frequently asked questions
Does canceling Shopify: Sell online/in person stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Shopify: Sell online/in person will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Shopify: Sell online/in person?
Refunds are handled by Apple or Google, not by Shopify: Sell online/in person directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Shopify: Sell online/in person charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Shopify: Sell online/in person still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Shopify: Sell online/in person as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Shopify: Sell online/in person account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Shopify: Sell online/in person app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Shopify: Sell online/in person right after I cancel?
No. You keep full access to Shopify: Sell online/in person until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.