How to Cancel Freebox (ancienne app) and Get a Refund
Freebox (ancienne app) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Freebox (ancienne app) billing.
Cancel Freebox (ancienne app) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Freebox (ancienne app) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Freebox (ancienne app) until the current billing period ends, then it will not renew.
Cancel Freebox (ancienne app) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Freebox (ancienne app) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Freebox (ancienne app) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Freebox (ancienne app)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Freebox (ancienne app) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Freebox (ancienne app) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Freebox (ancienne app) users report about billing
Users frequently complain about unreliable WiFi connections, frequent service interruptions, and poor customer support. Many also express frustration with the app's outdated features and lack of maintenance. Some long-term subscribers feel neglected due to unaddressed technical issues and no loyalty benefits.
Summarized from 207 recent 1-3 star reviews. Read them before you renew.
Freebox (ancienne app) cancellation: frequently asked questions
Does canceling Freebox (ancienne app) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Freebox (ancienne app) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Freebox (ancienne app)?
Refunds are handled by Apple or Google, not by Freebox (ancienne app) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Freebox (ancienne app) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Freebox (ancienne app) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Freebox (ancienne app) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Freebox (ancienne app) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Freebox (ancienne app) app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Freebox (ancienne app) right after I cancel?
No. You keep full access to Freebox (ancienne app) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.