How to Cancel BEYOND Touch™ and Get a Refund
BEYOND Touch™ subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about BEYOND Touch™ billing.
Cancel BEYOND Touch™ on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find BEYOND Touch™ in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to BEYOND Touch™ until the current billing period ends, then it will not renew.
Cancel BEYOND Touch™ on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select BEYOND Touch™ from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling BEYOND Touch™ on its own does not stop billing, you must cancel the subscription here.
How to get a refund for BEYOND Touch™
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the BEYOND Touch™ charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the BEYOND Touch™ purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What BEYOND Touch™ users report about billing
Users primarily complain that the app requires a PS4 to function, which many do not have. Many also report connection issues, especially when trying to play in duo mode or with different devices. Some mention the app worked better with PS3 and needs updates for PS4 compatibility.
Summarized from 12 recent 1-3 star reviews. Read them before you renew.
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BEYOND Touch™ cancellation: frequently asked questions
Does canceling BEYOND Touch™ stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date BEYOND Touch™ will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from BEYOND Touch™?
Refunds are handled by Apple or Google, not by BEYOND Touch™ directly. On iPhone, go to reportaproblem.apple.com, sign in, find the BEYOND Touch™ charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is BEYOND Touch™ still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows BEYOND Touch™ as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my BEYOND Touch™ account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the BEYOND Touch™ app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to BEYOND Touch™ right after I cancel?
No. You keep full access to BEYOND Touch™ until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.