Caffè Nero

Android

Neal Street Technologies Limited

3.0

(14,124 total reviews)

Food & Drink

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Caffè Nero

Users frequently report login and registration issues, with many unable to access their accounts or collect loyalty points. The app is criticized for being buggy, slow, and unresponsive, often failing to load or crashing during use. Additionally, complaints highlight poor usability, including unclear navigation, outdated information, and problems with order pickup times and promotions.

Login and registration problemsHigh
App crashes and bugsHigh
Poor usability and navigationMedium

AI summary of 134 recent 1-3 star reviews. Read the full reviews below.

Is Caffè Nero legit and safe? See the trust verdict.

Is Caffè Nero your app?

Turn these complaints into a fix list, reply to reviewers with AI, and get alerted when negative reviews spike.

Tools for developers

Fetching reviews, please wait...

Compare Caffè Nero with another app

See side-by-side negative review analysis, rating breakdown, and complaint patterns.

Start a comparison →

Frequently Asked Questions

What do users complain about most in Caffè Nero?

Negative reviews on Caffè Nero cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Caffè Nero rated on Google Play Store?

Caffè Nero has an average rating of 3.1 stars from 14,124 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Caffè Nero have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Caffè Nero, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Caffè Nero worth installing in 2026?

Caffè Nero has a mixed rating of 3.1 stars. The negative reviews above are essential reading before installing because the app has substantial 1-3 star feedback that may signal structural issues.

What are alternatives to Caffè Nero?

Browse the Food & Drink category to compare Caffè Nero against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.