Angi No-Shows, Spam Calls, Fees: 270 Reviews (2026)

We pulled the 500 most recent US Google Play reviews for the Angi app on 2 August 2026, plus the current US App Store feed. On Android, 335 of those 500 were rated 1-3 stars. By rating: 282 one-star, 41 two-star, 12 three-star. That is 84% one-star, one of the most lopsided negative mixes we have measured. 232 of them carried enough text to categorise. On iOS, 38 of the 50 most recent reviews were 1-3 stars. Total categorised set: 270 reviews.

At that moment the Android app held 4.20 stars from 45,798 ratings with 5,000,000+ installs, and the iOS app held 4.54 stars from 115,368 ratings. There are also two separate contractor-facing apps, and the older one, Angi for Pros, sits at 3.93 from 38,936 ratings.

One thing to say up front, because it shapes everything below. Unlike a banking or airline app, the Angi reviews rarely describe a software bug. They describe a transaction that did not happen. The app is mostly working. The thing the app promised is what failed.

Quick Answer

The largest cluster by far is no-shows and silent reschedules: 51 of the 270 reviews, roughly one in five. The second is retail-partner bookings, where the reviewer never chose Angi at all: 34 reviews name Walmart, Lowe's, Wayfair, Costco or Bed Bath. The third, tied at 34, is being charged for work that was never performed. Then 25 reviews describe a flood of phone calls that started within minutes of submitting a project, and 19 reviews are written by contractors describing what Angi charges them per lead.

Those buckets overlap, and that overlap is the finding. A single review will often contain all of it: booked through a retailer, nobody came, the job was marked complete anyway, the card was charged, and the phone has not stopped ringing since.

How the Numbers Were Counted

The Android set spans April 2025 to July 2026, so this is not a snapshot of one bad build. It is fifteen months of the same complaints in the same proportions.

Counts below are mentions, not exclusive buckets, because most reviews describe more than one failure. We excluded reviews with no describable event, reviews about a specific named contractor's workmanship where no platform behaviour is described, and the handful of reviews that are about the podcast ads rather than the product.

Nobody Came, and the App Said the Job Was Done

The no-show cluster would be unremarkable on its own. Contractors miss appointments. What makes this set different is the second half of the pattern, which appears again and again: the appointment is closed out in the app as if it happened.

i look to see if it has been rescheduled again, the app states that my job has been completed. do not trust this app.

Angi claims they don't charge you until the work is done. But they DID charge me and marked the job as Completed. I called and they reversed the charge.

job got marked done and no one called i just googled a plumber whos coming out today

Pro never showed, still marked the job complete. No call.

Several reviewers describe the pro filing them as a no-show instead, from the other direction, while they were standing at the door.

The next person they sent lied, saying he arrived and waited 39 minutes. We were outside the entire time.

The technician never arrived as scheduled, which i have proof from my RING camera and also because I was home waiting. The technician emailed canceling the appointment claiming we were not home.

The most useful single sentence in the whole set comes from a reviewer quoting an Angi chat agent, and it explains the mechanism better than anything else we read:

Rude CSR in chat said they didn't show up because they schedule appointments without having someone lined up.

That is one reviewer's account of one conversation and we cannot verify it. But it is the only explanation offered anywhere in 270 reviews that makes the rest of the pattern coherent: a confirmed slot that no specific person ever accepted, then a cascade of reschedules while the platform looks for someone. It matches the reviewer who had "4 CONFIRMED bookings rescheduled", and the several who were rescheduled three and four times for a single mattress haul or furniture assembly.

The asymmetry on cancellation is the part that costs money. Reviewers report that the customer must move an appointment 24 hours ahead to keep their money, while the pro can cancel two hours out at no cost to anyone but the customer.

If you need to reschedule you must do it 24 hours before or they keep your money.

Tried rescheduling, said I couldn't do it within 2 hours and get a refund. This left me with no chance but to cancel. $130 down the drain, for something that wasn't even my fault.

You Probably Did Not Choose Angi

This is the finding most likely to be genuinely new to a reader, and it is 34 of the 270 reviews. A large share of angry Angi customers never went looking for Angi. They bought a television, a bed, a toilet or a dresser from a big retailer, ticked the assembly or installation box at checkout, and only met Angi when an app download was required to talk to the installer.

I purchased a television through Costco, which included Free set up of a 100 inch television through Angi. I drove two hours to the property to meet with the contractor and no one showed up.

Bought furniture from Wayfair including a VERY expensive assembly service through Angi. However, nobody ever shows up. They've kept us waiting all week.

Scheduled an install through Lowes (but they contact it out, I guess). I was forced to download this app to message my pro. It's ridiculous that I can't do this through the website.

I checked the professional assembly box in my Walmart order for an extra charge. It made me download this app that didn't even upload my order info.

Two practical consequences follow, and both show up repeatedly in the reviews. First, the customer has no relationship with Angi, no account history, and often no idea which company to chase. Second, and more important: you paid the retailer, not Angi. Multiple reviewers eventually got their money back by going to Walmart or Wayfair rather than through the Angi support queue. If your booking came through a retailer, the retailer's order number is your strongest lever and their customer service is a shorter path than the one described below.

The Call Flood

25 reviews describe an immediate and sustained wave of phone calls after submitting a project. The volumes reported are extreme and consistent across both stores.

YOU WILL BE SPAMMED! I created a project two days ago and have received hundreds of spam phone calls and texts. I received 25 phone calls within 1 hour.

I have received over 20 calls in 5 mins. I only selected 2 services to get calls from and the app published my details and spammed it out to everyone.

It was less than 3 minutes between me searching and my home phone ringing, and it continued all day. I went from ~5 spam calls a day to over 40 a day. The spam callers had my name, addrees, and the job description.

I put in my phone number and immediately got a spam call. I proceeded to get 15-20 spam calls a day for over a month.

I provided my phone number to the app, and I got called by contractor companies every day for years.

DO NOT give them your information. I did three years ago for a single job and people from other states are STILL CALLING ME.

A large number of reviewers conclude from this that Angi sells phone numbers to call lists. We cannot verify that and we are not asserting it. What the reviews actually establish is narrower and still worth knowing: submitting a project releases your name, address and job description to multiple businesses at once, those businesses call rather than message, the calls continue long after the job is finished, and reviewers describe no working way to stop them from inside the app.

Two structural details in the reviews matter more than the accusation. Several reviewers say they could not see or choose the pros before their details were sent:

it sent my contact information to the contractors. didn't allow me to first veiw what contractors were available and let me choose who i wanted to contact.

You don't get to search through a list and find the business you would like based off reviews. Instead you get five businesses that the app chooses for you.

And one reviewer names the accessibility cost of a phone-only channel, which is the kind of detail that never reaches a product roadmap:

I have C-PTSD and can't make phonecalls but as soon as I submit my information for the project I immediately began getting an influx of phone calls.

If you take one precaution from this article, make it this one: put a secondary number in the field, not your main one.

Where the Money Goes

Six reviews in this set report both numbers, what the homeowner paid and what the worker says they received. That is a small sample and we present it as reported figures rather than as a fee schedule, but the reports are unusually specific and they point the same direction.

I paid $590 to have several items put together. The contractor was terrific, he worked 3 hours over the scheduled period. I came to find out he only pocketed around $90 of the $590.

Paid $250 for this service. The day before, the technician sent pictures of what was to be done. He was only getting paid $105 and his job involved renting scaffolding. He canceled by calling Angi but they charged him $25 for canceling. I called and they were charging me $25 too.

Angi charged me $361.82. Angi's share was $216.

I purchased a set of 4 lounge chairs and paid $129 angi fee. They instructed the person to build 1 chair. Angie only paid him 40 for the 1 chair they wanted him to build.

Read those next to the pro-side reviews, 19 of them in this set, and the shape of the business becomes visible from both ends at once. Contractors describe paying per lead whether or not the lead becomes a job.

everytime people contact pros, angi charges each pro just for the contact. if you contact 5 service providers, each one gets charged around $40! so if you contact 5, angi takes home $200.

Angi charges each contractor $70 and will call and text till you threaten them to stop.

they advertise on google that its no obligation quotes, free estimates, cheapest price for the labor. and then these leads to contractors $150 a piece.

Pro is charged fee for jobs canceled within 48-24hrs ($20-40 & no shows $50).

I spent $500 with your company after speaking to your representative, never got a single job out of it.

The most alarming single review in the entire set is from the pro side, posted in July 2026:

I created an account and canceled it the SAME DAY. Despite canceling immediately, I was charged $980. It has now been THREE MONTHS, and I still have not received my refund. Instead of returning the $980 they owe me, I received a FINAL NOTICE claiming that I owe them an additional $1,000 and threatening collections.

Again: one reviewer's account, unverified, and there is another side to every billing dispute. We include it because a second reviewer independently describes being "reported to a creditor for charges they were charging me without informing me", and because collections threats are the kind of claim a reader deserves to know exists before signing up.

The point of this section is not that a middleman takes a margin. Every marketplace does. The point is that reviewers on both sides are describing the same margin, and the customer paying $590 for three hours of furniture assembly generally does not know it is there.

The Membership That Keeps Billing

12 reviews describe trying and failing to cancel. This is the cluster with the clearest fix, so it is worth reading closely.

I have been trying to cancel my membership and it won't let me. it sends me in a do-loop where it asks me to login again. I go through this every year and eventually forget, then get charged again. I question whether they do this on purpose.

I got billed on a service that I called to close 4 months before. Their agent told me once my service ended, my account would close. But here I am today with a bill of $185.

I can not find any way to stop the subscription fee. I don't use this service. I don't want this service. Yet I'm apparently paying for it.

Continually charged for months after canceling.

If you are in this position, our step-by-step guide covers the store-level and account-level paths: how to cancel Angi. The short version from what reviewers report working: cancel on desktop rather than in the app, capture the confirmation screen, get it in writing by email, and then check your statement for two full billing cycles rather than assuming.

App Defects Worth Knowing About

21 reviews describe the software itself failing. Most are ordinary and current: pages that will not load, the inbox that shows a badge but opens empty, photo attachments that spin forever, and a login flow that emails a fresh code on every attempt and then returns you to the login page.

The app never works. I can't see upcoming jobs and I can't contact the person I hired. Customer service just tells you to delete and reinstall the app but that doesn't work.

I receive messages to my phone messenger service but the Angi app inbox will not open messages. Logged out, uninstalled than reinstalled same result.

One defect is worth naming because it is bizarre, specific, and appears in five separate reviews: text typed into the message box rendered backwards.

If I type in messages it literally writes them backwards.

when I tried to respond to a message from the installer, all the words were backwards. I was able to log in on my laptop this morning and all worked fine.

My messages are backwards and I can't see what I typed until I minimize the text box. I just replied, Friday this Anytime after trying to type MULTIPLE TIMES, Anytime this Friday.

Every one of those reviews sits on build 25.26.0 or 25.29.0, in June and July 2025, and the complaint does not appear on any 26.x build in this set. That one looks fixed. We flag it anyway because it is the cleanest example in the data of a defect that made the platform's core function, talking to your contractor, physically impossible, and because reviewers hit by it were told to clear cache and reinstall rather than to use the website, which is what actually worked.

What Is Not Angi's Fault

Fairness requires separating what got mixed into this pile.

A meaningful share of these reviews describe a specific tradesperson doing bad work: a door hung crooked, a paint job that damaged a staircase, a bike assembled without air in the tyres. Angi does not employ these people and no vetting process catches every bad day on a job site. Naming the platform for a human being's workmanship is not a fair count, and we did not include those in the defect numbers above.

The price complaints are also mixed. Some reviewers are describing genuinely surprising charges, and some are describing what skilled labour costs in 2026, which is not a scandal.

There is a real crossover, though, and it is the one thing that keeps the vetting complaints from being unfair. Around ten reviews argue that the platform's screening is thinner than the "vetted pro" language implies, and one reviewer describes a company that appeared first in their list carrying an F rating with the Better Business Bureau. We cannot check any individual case. What we can say is that when the platform inserts itself between you and the tradesperson, controls the scheduling, holds the payment and gates the messaging, it has taken on the customer's trust, and several reviewers describe reporting a bad contractor and watching that contractor stay on the platform.

Finally, most people who use Angi never write a review. A 4.54 iOS average across 115,368 ratings means the ordinary case is a booking that happened and a job that got done. Everything above is the tail, and the tail is where the money is lost.

If You Are Going to Use It Anyway

1. Give a secondary phone number. A Google Voice number or a second SIM. This is the single highest-value action in the article, and it costs nothing.

2. If you booked through a retailer, treat the retailer as your counterparty. Keep the retailer's order number. When something goes wrong, open the dispute there first. Reviewers who did this got refunds faster than those who queued in Angi support.

3. Screenshot the appointment, the price and the confirmation. Several reviewers describe the appointment being silently moved and then having no record of what was originally agreed.

4. Check the job status in the app on the day, even if nobody showed up. The "marked complete" pattern is the mechanism by which a no-show becomes a charge. Catching it the same day is the difference between a reversal and a fight.

5. Do not let a reschedule pass 24 hours without a decision. The refund window closes from your side long before the pro's does.

6. Ask for a written, non-binding estimate before any work starts. Reviewers report on-site prices well above what the app implied, and one reports being charged for the estimate itself.

7. If you cancel a membership, cancel on desktop, get email confirmation, and watch two billing cycles. See the cancellation guide.

8. If you are a contractor, price the lead model before you sign. The reviews from pros are consistent that you pay per contact, not per job, that credits for bad leads are frequently refused, and that the geographic radius may not be what you set.

9. Dispute with your card issuer if the platform will not reverse a charge for work that did not happen. Multiple reviewers report this is what finally worked, including one who says their bank recovered the money after Angi refused.

The Bottom Line

Angi's app is not the failure its 84% one-star mix suggests, and its iOS average across 115,368 ratings shows the ordinary booking goes through. The software is mostly fine. That is exactly why the reviews are so angry: nothing crashed, the screens all worked, and the sofa still is not assembled.

What 270 reviews describe is a scheduling layer that will confirm a slot before it has a person for it, close that slot out as complete when nobody comes, charge for it, and route the complaint into a queue with a shorter workday than the appointment it sold you. Around that sits a lead engine that bills the contractor for your phone number and then keeps that number in circulation for years.

If the job is small, contained and booked through a big retailer, the odds are fine and the retailer will fix it if it is not. If the job is large, involves a licence, or involves someone in your house alone, the reviews argue strongly for finding the tradesperson yourself and letting them quote you directly.

Read the current 1-3 star reviews yourself on the Angi review page, check the trust summary at is Angi legit, compare home service apps with better complaint ratios, or see the iOS listing on the Angi iOS review page.

Related reading: TaskRabbit vs Thumbtack: 5 Home Service Apps Ranked puts Angi next to its four closest competitors, and Zillow App Problems documents the same lead-generation pattern in a property app, where the free tool and the sales funnel are the same screen.