#customer-support

Articles tagged “customer-support”

89 articles

App ReviewsOctober 3, 202613 min read

PayPal's New App Is All Ads: 154 Reviews (2026)

PayPal holds 4.21 stars from 3,734,700 Google Play ratings. Since the new 10.x app reached most users in August 2026, 74.9% of US reviews written from it are 1 to 3 stars, against 41.5% on older builds. We read the 1,016 substantial negatives: 154 say the app is mostly ads, 20 cannot find package tracking, 19 cannot find log out, 19 dislike a dark mode they cannot switch off, and 12 are locked out by a beta error.

App ReviewsSeptember 25, 202614 min read

Twitch Emotes Not Working? The Two Android Bugs (2026)

Twitch holds 4.18 stars from 5,763,991 Google Play ratings. We read every emote complaint in 6,000 US reviews and 10,500 more from seven other countries and found two separate bugs: emotes that work once and then stop, with 100 US reports from 18 to 27 August and fixed by 30.9.1, and a follow prompt in channels you already follow, with 32 US reports since 9 September and still reported on 31.3.0.

App ReviewsSeptember 25, 202613 min read

Chipotle Order at the Wrong Location? 150 Reviews (2026)

Chipotle holds 4.72 stars from 557,026 Google Play ratings. We read 249 reviews about wrong stores and cancelling across 551 days and hand-verified 150 about orders sent to the wrong location. The app has no cancel button, 25 reviewers say it reused their last store, and 16 describe being told to place and pay for a second order before the first one is refunded.

App ReviewsSeptember 24, 202615 min read

Spark Driver Scanner Goes Black: 131 Reviews (2026)

Spark Driver holds 4.07 stars from 179,612 Google Play ratings. We read 4,615 substantial negative reviews from a continuous 553 day run and hand-verified 131 about the item scanner failing on shopping orders. After seven months under 1.1%, it took 14.7% of all complaints in May 2026, builds 4.40.0 and 4.40.1 carry about a fifth of their own complaints on it, and a July fix was followed by a new freeze with a technical issue prompt.

App ReviewsSeptember 22, 202614 min read

Netflix Cast Button Gone: 103 Reviews, 10 Days (2026)

Netflix holds 4.41 stars from 16,109,794 Google Play ratings. We read 2,186 substantial negative reviews from a continuous 103 day run and hand-verified 103 about casting. In the week of 7 September they were 25.0% of every complaint Netflix received, and one build carries 41.4% of its own complaints on this subject alone. Four reviewers report the button came back, and Dutch, Swedish and Czech reviewers date an earlier device cutoff to the first days of December 2025.

App ReviewsSeptember 22, 202617 min read

Roblox Age Check: 424 Reviews, 86 Lost Chat (2026)

Roblox holds 4.21 stars from 52,406,396 Google Play ratings. We read 4,172 substantial negative reviews from a continuous 31 day run and hand-verified 424 about the age check, roughly one complaint in ten. 25 reviewers give both their real age and the band the face scan assigned them: 19 were aged down, 6 were aged up, and two of those six are nine year olds put into adult bands. 86 lost contact with a named friend or sibling.

App ReviewsSeptember 21, 202614 min read

X Login Blocked: 94 Reviews, One Error Message (2026)

X holds 4.80 stars on Google Play from 24.3 million ratings and 4.58 on the App Store. We read 1,788 substantial negative US reviews from a continuous 45 day run, and 94 of them hit the same wall: an app installed from Google Play telling them to use the official X app. 16 mention a reinstall, and 8 of those reinstalled to fix a different bug. Plus 42 more reviews across 15 storefronts in their own languages.

App ReviewsSeptember 19, 202613 min read

Facebook Account Disabled: 930 Reviews in 26 Days (2026)

Facebook holds 4.56 stars on Google Play from 186 million ratings. We read 3,231 substantial negative US reviews from a continuous 26 day run, and 930 of them describe an account disabled, suspended or locked. 94.3% gave one star, the angriest theme in the corpus. 79 people filed their appeal in the review box itself. Plus 18 more storefronts in their own languages.

App ReviewsSeptember 19, 202613 min read

Gmail Blank Screen: 233 Reviews and One Bad Build (2026)

Gmail holds 4.08 stars on Google Play and 4.71 on the App Store, and 24.4% of its Android ratings are 1 to 3 stars. We read 3,581 substantial negative US reviews across a continuous 160 day run. 233 describe a blank screen, and the build numbers show two different bugs wearing the same word: one that arrived in May and left, and one that never went away.

App ReviewsSeptember 17, 202612 min read

Telegram Account Hacked: 49 Reviews (2026)

Telegram holds 3.82 stars on Google Play and 4.01 on the App Store, both low for an app with a billion installs. We read 4,379 substantial negative US reviews from a continuous run between 21 April and 16 September 2026. 222 describe a hacked account, and 49 of them describe one mechanism: the attacker attaches their own email, so every login code goes there. A separate 116 reviews say Telegram asked them to buy Premium before it would send a code by SMS.

App ReviewsSeptember 16, 202613 min read

Google Maps Won't Stay in Satellite: 48 Reviews (2026)

Google Maps holds 3.23 stars on Google Play, and 46.4% of every rating the store has collected is 1 to 3 stars. We read 6,825 substantial negative reviews out of a 40,000 review pull covering 5 February to 16 September 2026. 48 say the same thing: the app is set to open in satellite view and opens in the default map instead. Across February to June, 4,421 substantial negatives contain none of them.

App ReviewsJuly 25, 202610 min read

Does Testerup Pay Real Money? Reviews (2026)

Testerup has 10M+ installs and a 4.07-star average on Google Play, and its 1-star reviews all describe the same arc: the small rewards pay out, then progress stops being tracked exactly when the goals get valuable, the cash-out minimum sits at $55, and the face verification at withdrawal fails or locks the account. We read the recent 1-3 star reviews in English, German, French and Spanish to answer whether Testerup actually pays real money in 2026, what the minimum payout really is, and why so many users lose a balance they already earned.

App ReviewsJuly 24, 202610 min read

Is Cash App Legit & Safe? Real Reviews (2026)

Cash App has 100M+ installs and a 4.7-star average, but its 1-star reviews are dominated by accounts closed with no reason given, balances frozen "under review" for months, hacked accounts where the dispute goes nowhere, and support people say they cannot reach. Two regulators have now backed those complaints: a January 2025 CFPB order making Block pay $175 million over unauthorized-transaction failures, and a July 2026 settlement with 46 states. What the negative reviews and the regulators really say about whether Cash App is legit and safe in 2026.

App ReviewsJuly 24, 202610 min read

Is Glovo Legit & Safe? Delivery Reviews (2026)

Glovo has 100M+ installs across Europe, Africa and Central Asia, but its recent 1-star reviews in English, Spanish, Polish and Italian repeat the same story: an order that is charged and never arrives, missing items refunded at half value or not at all, a support system reviewers say is now an AI bot with no phone number and a 48-hour reply, fees stacked on fees (delivery, service, night, hot weather, packaging), and Glovo Prime charges people say they did not authorize. What the negative reviews really say about whether Glovo is legit and safe in 2026.