How to Cancel Dexcom G6 and Get a Refund
Dexcom G6 subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Dexcom G6 billing.
Cancel Dexcom G6 on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Dexcom G6 in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Dexcom G6 until the current billing period ends, then it will not renew.
Cancel Dexcom G6 on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Dexcom G6 from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Dexcom G6 on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Dexcom G6
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Dexcom G6 charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Dexcom G6 purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
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Dexcom G6 cancellation: frequently asked questions
Does canceling Dexcom G6 stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Dexcom G6 will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Dexcom G6?
Refunds are handled by Apple or Google, not by Dexcom G6 directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Dexcom G6 charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Dexcom G6 still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Dexcom G6 as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Dexcom G6 account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Dexcom G6 app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Dexcom G6 right after I cancel?
No. You keep full access to Dexcom G6 until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.