Question 1

What counts as an analysis?

Accepted Answer

Each unique app you analyze counts once per day, so refreshing or revisiting the same app does not count again. Free users get 3 per day, which is enough to explore. Pro removes all limits.

Question 2

Is there a one-time option instead of a subscription?

Accepted Answer

Yes. The Full App Report is a one-time $9 purchase that unlocks AI Insight, AI-drafted replies, and CSV / JSON export for a single app permanently, and that app no longer counts against your daily limit. Monitoring, alerts, and the watchlist stay part of Pro. You buy it from that app's own page.

Question 3

Can I cancel anytime?

Accepted Answer

Yes, cancel with one click anytime. You keep full Pro access until the end of your billing period. No questions asked, no hidden fees.

Question 4

Do you offer refunds?

Accepted Answer

Yes. If Pro does not deliver value within 30 days, email support@unstar.app for a full refund. No questions.

Question 5

What is AI Insight?

Accepted Answer

AI reads the most recent negative reviews for an app and returns a summary of the top issues, a sentiment breakdown, and concrete steps you can take to improve your rating.

Question 6

What is the AI Reply Generator?

Accepted Answer

One-click empathetic, professional replies to negative reviews. AI reads the review and drafts a personalized response addressing the issue the user raised, in the tone you pick. Saves hours of manual work.

Question 7

How do monitoring alerts work?

Accepted Answer

Add apps to your watchlist and enable alerts. We check for new negative reviews daily and email you when something changes, with optional keyword filtering such as "crash" or "refund". Pro can also send alerts to Slack.

Question 8

Who is this for?

Accepted Answer

App developers, product managers, ASO specialists, and indie makers who want to stay on top of user complaints, track competitors, and respond faster to issues.

Question 9

Do you support both iOS and Android?

Accepted Answer

Yes. Unstar.app analyzes negative reviews from both the App Store and Google Play, with full support for 41 locales and languages.

Question 10

Is my data secure?

Accepted Answer

We use Google OAuth for authentication, SSL encryption, and never store your Google password. Your watchlist and alert settings are private to your account.

Simple pricing, no surprises

Free

Pro

Only care about one app? Full App Report, $9

Why Pro pays for itself

AI does the work

Never miss a 1-star

AI-powered replies

Track competitors

FAQ

Ready to stop guessing?