How to Cancel BNI CALL and Get a Refund
BNI CALL subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about BNI CALL billing.
Cancel BNI CALL on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find BNI CALL in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to BNI CALL until the current billing period ends, then it will not renew.
Cancel BNI CALL on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select BNI CALL from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling BNI CALL on its own does not stop billing, you must cancel the subscription here.
How to get a refund for BNI CALL
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the BNI CALL charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the BNI CALL purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What BNI CALL users report about billing
Users frequently complain about the app's inability to function as a call center, with many reporting issues like being unable to register, login, or receive OTPs. The app often crashes or exits unexpectedly, and many find it useless for solving their banking problems. There are also complaints about poor customer service and unresponsive chat features.
Summarized from 25 recent 1-3 star reviews. Read them before you renew.
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BNI CALL cancellation: frequently asked questions
Does canceling BNI CALL stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date BNI CALL will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from BNI CALL?
Refunds are handled by Apple or Google, not by BNI CALL directly. On iPhone, go to reportaproblem.apple.com, sign in, find the BNI CALL charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is BNI CALL still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows BNI CALL as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my BNI CALL account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the BNI CALL app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to BNI CALL right after I cancel?
No. You keep full access to BNI CALL until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.