How to Cancel IDnow AutoIdent and Get a Refund
IDnow AutoIdent subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about IDnow AutoIdent billing.
Cancel IDnow AutoIdent on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find IDnow AutoIdent in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to IDnow AutoIdent until the current billing period ends, then it will not renew.
Cancel IDnow AutoIdent on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select IDnow AutoIdent from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling IDnow AutoIdent on its own does not stop billing, you must cancel the subscription here.
How to get a refund for IDnow AutoIdent
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the IDnow AutoIdent charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the IDnow AutoIdent purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What IDnow AutoIdent users report about billing
Users frequently report the app crashing during the identification process, especially during photo or video selfie capture. Many complain about poor functionality with certain document types like passports or non-German EU IDs. Technical errors and unclear failure reasons are common, with some mentioning unhelpful customer support.
Summarized from 151 recent 1-3 star reviews. Read them before you renew.
IDnow AutoIdent cancellation: frequently asked questions
Does canceling IDnow AutoIdent stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date IDnow AutoIdent will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from IDnow AutoIdent?
Refunds are handled by Apple or Google, not by IDnow AutoIdent directly. On iPhone, go to reportaproblem.apple.com, sign in, find the IDnow AutoIdent charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is IDnow AutoIdent still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows IDnow AutoIdent as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my IDnow AutoIdent account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the IDnow AutoIdent app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to IDnow AutoIdent right after I cancel?
No. You keep full access to IDnow AutoIdent until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.