How to Cancel Xooloo - Messenger for Kids and Get a Refund
Xooloo - Messenger for Kids subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Xooloo - Messenger for Kids billing.
Cancel Xooloo - Messenger for Kids on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Xooloo - Messenger for Kids in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Xooloo - Messenger for Kids until the current billing period ends, then it will not renew.
Cancel Xooloo - Messenger for Kids on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Xooloo - Messenger for Kids from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Xooloo - Messenger for Kids on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Xooloo - Messenger for Kids
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Xooloo - Messenger for Kids charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Xooloo - Messenger for Kids purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Xooloo - Messenger for Kids users report about billing
Users frequently report bugs during calls, including disconnections and poor audio quality. Many complain about the app's security, as children can be added to groups with strangers without parental approval. Other common issues include missing notifications, slow performance, and difficulty deleting the app.
Summarized from 87 recent 1-3 star reviews. Read them before you renew.
Xooloo - Messenger for Kids cancellation: frequently asked questions
Does canceling Xooloo - Messenger for Kids stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Xooloo - Messenger for Kids will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Xooloo - Messenger for Kids?
Refunds are handled by Apple or Google, not by Xooloo - Messenger for Kids directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Xooloo - Messenger for Kids charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Xooloo - Messenger for Kids still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Xooloo - Messenger for Kids as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Xooloo - Messenger for Kids account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Xooloo - Messenger for Kids app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Xooloo - Messenger for Kids right after I cancel?
No. You keep full access to Xooloo - Messenger for Kids until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.