How to Cancel my 楽天モバイル and Get a Refund
my 楽天モバイル subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about my 楽天モバイル billing.
Cancel my 楽天モバイル on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find my 楽天モバイル in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to my 楽天モバイル until the current billing period ends, then it will not renew.
Cancel my 楽天モバイル on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select my 楽天モバイル from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling my 楽天モバイル on its own does not stop billing, you must cancel the subscription here.
How to get a refund for my 楽天モバイル
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the my 楽天モバイル charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the my 楽天モバイル purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What my 楽天モバイル users report about billing
Users frequently complain about the app's slow loading times, frequent crashes, and excessive advertisements. Many also report poor network connectivity and unreliable customer support.
Summarized from 46 recent 1-3 star reviews. Read them before you renew.
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my 楽天モバイル cancellation: frequently asked questions
Does canceling my 楽天モバイル stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date my 楽天モバイル will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from my 楽天モバイル?
Refunds are handled by Apple or Google, not by my 楽天モバイル directly. On iPhone, go to reportaproblem.apple.com, sign in, find the my 楽天モバイル charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is my 楽天モバイル still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows my 楽天モバイル as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my my 楽天モバイル account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the my 楽天モバイル app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to my 楽天モバイル right after I cancel?
No. You keep full access to my 楽天モバイル until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.