How to Cancel ONE Krungthai and Get a Refund
ONE Krungthai subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about ONE Krungthai billing.
Cancel ONE Krungthai on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find ONE Krungthai in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to ONE Krungthai until the current billing period ends, then it will not renew.
Cancel ONE Krungthai on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select ONE Krungthai from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling ONE Krungthai on its own does not stop billing, you must cancel the subscription here.
How to get a refund for ONE Krungthai
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the ONE Krungthai charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the ONE Krungthai purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What ONE Krungthai users report about billing
Users frequently complain about having to re-enter their email every time they log in, even after reinstalling or switching devices. Many report app crashes, errors during scanning, and difficulty logging in, especially on older iOS versions. Other common issues include poor design requiring unintuitive gestures to navigate, forced data consent, and missing features from previous versions.
Summarized from 23 recent 1-3 star reviews. Read them before you renew.
ONE Krungthai cancellation: frequently asked questions
Does canceling ONE Krungthai stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date ONE Krungthai will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from ONE Krungthai?
Refunds are handled by Apple or Google, not by ONE Krungthai directly. On iPhone, go to reportaproblem.apple.com, sign in, find the ONE Krungthai charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is ONE Krungthai still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows ONE Krungthai as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my ONE Krungthai account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the ONE Krungthai app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to ONE Krungthai right after I cancel?
No. You keep full access to ONE Krungthai until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.