How to Cancel SU-PAY-スーペイ（トライアルのスマホアプリ） and Get a Refund
SU-PAY-スーペイ（トライアルのスマホアプリ） subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about SU-PAY-スーペイ（トライアルのスマホアプリ） billing.
Cancel SU-PAY-スーペイ（トライアルのスマホアプリ） on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find SU-PAY-スーペイ（トライアルのスマホアプリ） in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to SU-PAY-スーペイ（トライアルのスマホアプリ） until the current billing period ends, then it will not renew.
Cancel SU-PAY-スーペイ（トライアルのスマホアプリ） on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select SU-PAY-スーペイ（トライアルのスマホアプリ） from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling SU-PAY-スーペイ（トライアルのスマホアプリ） on its own does not stop billing, you must cancel the subscription here.
How to get a refund for SU-PAY-スーペイ（トライアルのスマホアプリ）
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the SU-PAY-スーペイ（トライアルのスマホアプリ） charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the SU-PAY-スーペイ（トライアルのスマホアプリ） purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What SU-PAY-スーペイ（トライアルのスマホアプリ） users report about billing
Users frequently complain about difficulties with bank registration, especially with specific banks like Japan Post Bank (Yuucho) and Mizuho, where the app crashes or lacks support. Many also report technical issues during profile setup, such as inability to input text or receive verification codes. Additionally, the app forces users to switch from physical cards to digital payments without clear warnings, rendering old cards unusable.
Summarized from 213 recent 1-3 star reviews. Read them before you renew.
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SU-PAY-スーペイ（トライアルのスマホアプリ） cancellation: frequently asked questions
Does canceling SU-PAY-スーペイ（トライアルのスマホアプリ） stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date SU-PAY-スーペイ（トライアルのスマホアプリ） will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from SU-PAY-スーペイ（トライアルのスマホアプリ）?
Refunds are handled by Apple or Google, not by SU-PAY-スーペイ（トライアルのスマホアプリ） directly. On iPhone, go to reportaproblem.apple.com, sign in, find the SU-PAY-スーペイ（トライアルのスマホアプリ） charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is SU-PAY-スーペイ（トライアルのスマホアプリ） still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows SU-PAY-スーペイ（トライアルのスマホアプリ） as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my SU-PAY-スーペイ（トライアルのスマホアプリ） account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the SU-PAY-スーペイ（トライアルのスマホアプリ） app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to SU-PAY-スーペイ（トライアルのスマホアプリ） right after I cancel?
No. You keep full access to SU-PAY-スーペイ（トライアルのスマホアプリ） until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.