How to Cancel Viva Engage and Get a Refund
Viva Engage subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Viva Engage billing.
Cancel Viva Engage on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Viva Engage in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Viva Engage until the current billing period ends, then it will not renew.
Cancel Viva Engage on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Viva Engage from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Viva Engage on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Viva Engage
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Viva Engage charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Viva Engage purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Viva Engage users report about billing
Users frequently report technical issues like app crashes, login problems, and slow or buggy performance. Many complain about missing features, such as the inability to edit posts or upload multiple photos, and poor usability compared to other apps. Some also note that notifications and group/file access are unreliable or limited.
Summarized from 22 recent 1-3 star reviews. Read them before you renew.
Viva Engage cancellation: frequently asked questions
Does canceling Viva Engage stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Viva Engage will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Viva Engage?
Refunds are handled by Apple or Google, not by Viva Engage directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Viva Engage charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Viva Engage still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Viva Engage as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Viva Engage account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Viva Engage app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Viva Engage right after I cancel?
No. You keep full access to Viva Engage until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.