How to Cancel ADP RUN and Get a Refund
ADP RUN subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about ADP RUN billing.
Cancel ADP RUN on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find ADP RUN in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to ADP RUN until the current billing period ends, then it will not renew.
Cancel ADP RUN on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select ADP RUN from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling ADP RUN on its own does not stop billing, you must cancel the subscription here.
How to get a refund for ADP RUN
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the ADP RUN charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the ADP RUN purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What ADP RUN users report about billing
Users frequently complain about the ADP RUN app's poor functionality, including login issues, lack of key features like scheduling, and being forced to use the app instead of the website. Many also report terrible customer service and unexpected charges. The app is described as glitchy, outdated, and often unusable for basic tasks like running payroll or tracking employee time.
Summarized from 223 recent 1-3 star reviews. Read them before you renew.
ADP RUN cancellation: frequently asked questions
Does canceling ADP RUN stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date ADP RUN will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from ADP RUN?
Refunds are handled by Apple or Google, not by ADP RUN directly. On iPhone, go to reportaproblem.apple.com, sign in, find the ADP RUN charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is ADP RUN still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows ADP RUN as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my ADP RUN account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the ADP RUN app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to ADP RUN right after I cancel?
No. You keep full access to ADP RUN until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.