How to Cancel Citi Bike and Get a Refund
Citi Bike subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Citi Bike billing.
Cancel Citi Bike on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Citi Bike in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Citi Bike until the current billing period ends, then it will not renew.
Cancel Citi Bike on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Citi Bike from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Citi Bike on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Citi Bike
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Citi Bike charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Citi Bike purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Citi Bike users report about billing
Users frequently report issues with bike availability, broken bikes, and app functionality. Many complain about high prices and poor customer service. Common frustrations include being charged without receiving a bike and difficulty docking due to inaccurate station information.
Summarized from 447 recent 1-3 star reviews. Read them before you renew.
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Citi Bike cancellation: frequently asked questions
Does canceling Citi Bike stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Citi Bike will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Citi Bike?
Refunds are handled by Apple or Google, not by Citi Bike directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Citi Bike charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Citi Bike still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Citi Bike as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Citi Bike account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Citi Bike app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Citi Bike right after I cancel?
No. You keep full access to Citi Bike until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.