How to Cancel COCORO STORE（ココロストア） and Get a Refund
COCORO STORE（ココロストア） subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about COCORO STORE（ココロストア） billing.
Cancel COCORO STORE（ココロストア） on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find COCORO STORE（ココロストア） in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to COCORO STORE（ココロストア） until the current billing period ends, then it will not renew.
Cancel COCORO STORE（ココロストア） on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select COCORO STORE（ココロストア） from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling COCORO STORE（ココロストア） on its own does not stop billing, you must cancel the subscription here.
How to get a refund for COCORO STORE（ココロストア）
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the COCORO STORE（ココロストア） charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the COCORO STORE（ココロストア） purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What COCORO STORE（ココロストア） users report about billing
Users frequently report unauthorized credit card charges even after canceling subscriptions, with poor customer service ignoring refund requests. Many complain about the app's poor functionality, including slow performance, confusing navigation, and payment processing failures. Security concerns are prevalent, with multiple reports of credit card fraud and personal data leaks linked to the app.
Summarized from 15 recent 1-3 star reviews. Read them before you renew.
COCORO STORE（ココロストア） cancellation: frequently asked questions
Does canceling COCORO STORE（ココロストア） stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date COCORO STORE（ココロストア） will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from COCORO STORE（ココロストア）?
Refunds are handled by Apple or Google, not by COCORO STORE（ココロストア） directly. On iPhone, go to reportaproblem.apple.com, sign in, find the COCORO STORE（ココロストア） charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is COCORO STORE（ココロストア） still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows COCORO STORE（ココロストア） as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my COCORO STORE（ココロストア） account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the COCORO STORE（ココロストア） app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to COCORO STORE（ココロストア） right after I cancel?
No. You keep full access to COCORO STORE（ココロストア） until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.