How to Cancel Vodafone UltraConnect and Get a Refund
Vodafone UltraConnect subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Vodafone UltraConnect billing.
Cancel Vodafone UltraConnect on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Vodafone UltraConnect in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Vodafone UltraConnect until the current billing period ends, then it will not renew.
Cancel Vodafone UltraConnect on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Vodafone UltraConnect from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Vodafone UltraConnect on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Vodafone UltraConnect
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Vodafone UltraConnect charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Vodafone UltraConnect purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Vodafone UltraConnect users report about billing
Users frequently report that the app fails to connect to their router or complete setup, often getting stuck in endless loading loops. Many complain about poor user experience, including slow performance and the app merely linking to a web interface. Additionally, error messages like 'Something went wrong' appear repeatedly without resolving issues.
Summarized from 19 recent 1-3 star reviews. Read them before you renew.
Vodafone UltraConnect cancellation: frequently asked questions
Does canceling Vodafone UltraConnect stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Vodafone UltraConnect will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Vodafone UltraConnect?
Refunds are handled by Apple or Google, not by Vodafone UltraConnect directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Vodafone UltraConnect charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Vodafone UltraConnect still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Vodafone UltraConnect as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Vodafone UltraConnect account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Vodafone UltraConnect app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Vodafone UltraConnect right after I cancel?
No. You keep full access to Vodafone UltraConnect until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.