How to Cancel Chess Clock by Chess.com and Get a Refund
Chess Clock by Chess.com subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Chess Clock by Chess.com billing.
Cancel Chess Clock by Chess.com on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Chess Clock by Chess.com in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Chess Clock by Chess.com until the current billing period ends, then it will not renew.
Cancel Chess Clock by Chess.com on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Chess Clock by Chess.com from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Chess Clock by Chess.com on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Chess Clock by Chess.com
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Chess Clock by Chess.com charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Chess Clock by Chess.com purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Chess Clock by Chess.com users report about billing
Users report issues with the app's functionality, including problems with the clock registering taps correctly, sound features not working, and lack of updates. Some also mention visibility issues outdoors and inability to customize player times.
Summarized from 15 recent 1-3 star reviews. Read them before you renew.
Chess Clock by Chess.com cancellation: frequently asked questions
Does canceling Chess Clock by Chess.com stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Chess Clock by Chess.com will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Chess Clock by Chess.com?
Refunds are handled by Apple or Google, not by Chess Clock by Chess.com directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Chess Clock by Chess.com charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Chess Clock by Chess.com still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Chess Clock by Chess.com as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Chess Clock by Chess.com account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Chess Clock by Chess.com app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Chess Clock by Chess.com right after I cancel?
No. You keep full access to Chess Clock by Chess.com until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.