How to Cancel WestJet and Get a Refund
WestJet subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about WestJet billing.
Cancel WestJet on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find WestJet in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to WestJet until the current billing period ends, then it will not renew.
Cancel WestJet on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select WestJet from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling WestJet on its own does not stop billing, you must cancel the subscription here.
How to get a refund for WestJet
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the WestJet charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the WestJet purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What WestJet users report about billing
Users report frequent issues with basic functionality, such as logging in, creating accounts, and checking in for flights. The app is described as slow, buggy, and unreliable, often requiring users to switch to the website or delete the app entirely. Additionally, users complain about poor customer service, lack of useful features like inflight maps or entertainment, and difficulties with seat selection and baggage management.
Summarized from 96 recent 1-3 star reviews. Read them before you renew.
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WestJet cancellation: frequently asked questions
Does canceling WestJet stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date WestJet will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from WestJet?
Refunds are handled by Apple or Google, not by WestJet directly. On iPhone, go to reportaproblem.apple.com, sign in, find the WestJet charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is WestJet still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows WestJet as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my WestJet account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the WestJet app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to WestJet right after I cancel?
No. You keep full access to WestJet until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.