How to Cancel JOOX Music - AI Music Player and Get a Refund
JOOX Music - AI Music Player subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about JOOX Music - AI Music Player billing.
Cancel JOOX Music - AI Music Player on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find JOOX Music - AI Music Player in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to JOOX Music - AI Music Player until the current billing period ends, then it will not renew.
Cancel JOOX Music - AI Music Player on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select JOOX Music - AI Music Player from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling JOOX Music - AI Music Player on its own does not stop billing, you must cancel the subscription here.
How to get a refund for JOOX Music - AI Music Player
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the JOOX Music - AI Music Player charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the JOOX Music - AI Music Player purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What JOOX Music - AI Music Player users report about billing
Users frequently complain about the app crashing or failing to open, especially after updates. Many express frustration over the limited music library, with VIP members noting missing songs despite paying. Others criticize the app for being overly monetized, with too many features locked behind paywalls.
Summarized from 221 recent 1-3 star reviews. Read them before you renew.
JOOX Music - AI Music Player cancellation: frequently asked questions
Does canceling JOOX Music - AI Music Player stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date JOOX Music - AI Music Player will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from JOOX Music - AI Music Player?
Refunds are handled by Apple or Google, not by JOOX Music - AI Music Player directly. On iPhone, go to reportaproblem.apple.com, sign in, find the JOOX Music - AI Music Player charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is JOOX Music - AI Music Player still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows JOOX Music - AI Music Player as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my JOOX Music - AI Music Player account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the JOOX Music - AI Music Player app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to JOOX Music - AI Music Player right after I cancel?
No. You keep full access to JOOX Music - AI Music Player until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.