How to Cancel Be My Eyes - Helping the blind and Get a Refund
Be My Eyes - Helping the blind subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Be My Eyes - Helping the blind billing.
Cancel Be My Eyes - Helping the blind on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Be My Eyes - Helping the blind in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Be My Eyes - Helping the blind until the current billing period ends, then it will not renew.
Cancel Be My Eyes - Helping the blind on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Be My Eyes - Helping the blind from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Be My Eyes - Helping the blind on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Be My Eyes - Helping the blind
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Be My Eyes - Helping the blind charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Be My Eyes - Helping the blind purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Be My Eyes - Helping the blind users report about billing
Users frequently report technical issues such as calls not connecting, app freezing during calls, or being unable to answer incoming requests despite attempts. Many complain about rarely or never receiving calls despite having the app installed for long periods. Some express concerns about poor support responsiveness and occasional inappropriate behavior from other users.
Summarized from 121 recent 1-3 star reviews. Read them before you renew.
Be My Eyes - Helping the blind cancellation: frequently asked questions
Does canceling Be My Eyes - Helping the blind stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Be My Eyes - Helping the blind will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Be My Eyes - Helping the blind?
Refunds are handled by Apple or Google, not by Be My Eyes - Helping the blind directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Be My Eyes - Helping the blind charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Be My Eyes - Helping the blind still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Be My Eyes - Helping the blind as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Be My Eyes - Helping the blind account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Be My Eyes - Helping the blind app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Be My Eyes - Helping the blind right after I cancel?
No. You keep full access to Be My Eyes - Helping the blind until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.