How to Cancel Битрикс24 для работы и бизнеса and Get a Refund
Битрикс24 для работы и бизнеса subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Битрикс24 для работы и бизнеса billing.
Cancel Битрикс24 для работы и бизнеса on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Битрикс24 для работы и бизнеса in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Битрикс24 для работы и бизнеса until the current billing period ends, then it will not renew.
Cancel Битрикс24 для работы и бизнеса on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Битрикс24 для работы и бизнеса from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Битрикс24 для работы и бизнеса on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Битрикс24 для работы и бизнеса
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Битрикс24 для работы и бизнеса charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Битрикс24 для работы и бизнеса purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Битрикс24 для работы и бизнеса users report about billing
Users frequently complain about slow performance, frequent crashes, and bugs in the Bitrix24 app. Many also report poor customer support and limitations in the free version that restrict access to basic features. Additional common issues include notification failures, login problems, and missing functionalities compared to the web version.
Summarized from 71 recent 1-3 star reviews. Read them before you renew.
Битрикс24 для работы и бизнеса cancellation: frequently asked questions
Does canceling Битрикс24 для работы и бизнеса stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Битрикс24 для работы и бизнеса will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Битрикс24 для работы и бизнеса?
Refunds are handled by Apple or Google, not by Битрикс24 для работы и бизнеса directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Битрикс24 для работы и бизнеса charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Битрикс24 для работы и бизнеса still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Битрикс24 для работы и бизнеса as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Битрикс24 для работы и бизнеса account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Битрикс24 для работы и бизнеса app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Битрикс24 для работы и бизнеса right after I cancel?
No. You keep full access to Битрикс24 для работы и бизнеса until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.