How to Cancel Carnival HUB and Get a Refund
Carnival HUB subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Carnival HUB billing.
Cancel Carnival HUB on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Carnival HUB in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Carnival HUB until the current billing period ends, then it will not renew.
Cancel Carnival HUB on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Carnival HUB from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Carnival HUB on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Carnival HUB
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Carnival HUB charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Carnival HUB purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Carnival HUB users report about billing
Users frequently complain about the Carnival HUB app being slow, buggy, and unreliable, especially with connectivity issues on the ship. Many report that the app logs them out, fails to load menus or messages, and requires constant restarts. The chat feature is inconsistent, with delayed or dropped messages, and the app often redirects to the website instead of functioning properly.
Summarized from 70 recent 1-3 star reviews. Read them before you renew.
Carnival HUB cancellation: frequently asked questions
Does canceling Carnival HUB stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Carnival HUB will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Carnival HUB?
Refunds are handled by Apple or Google, not by Carnival HUB directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Carnival HUB charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Carnival HUB still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Carnival HUB as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Carnival HUB account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Carnival HUB app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Carnival HUB right after I cancel?
No. You keep full access to Carnival HUB until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.