How to Cancel esure and Get a Refund
esure subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about esure billing.
Cancel esure on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find esure in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to esure until the current billing period ends, then it will not renew.
Cancel esure on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select esure from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling esure on its own does not stop billing, you must cancel the subscription here.
How to get a refund for esure
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the esure charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the esure purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What esure users report about billing
Users frequently report login and technical issues with the esure app, including crashes, inability to accept correct login details, and missing functionality. Many complain about poor customer service, including unresponsive claims departments and difficulty reaching human representatives. The app also receives criticism for forcing unnecessary features like car registration input for non-car insurance users and requiring biometric security.
Summarized from 17 recent 1-3 star reviews. Read them before you renew.
esure cancellation: frequently asked questions
Does canceling esure stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date esure will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from esure?
Refunds are handled by Apple or Google, not by esure directly. On iPhone, go to reportaproblem.apple.com, sign in, find the esure charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is esure still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows esure as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my esure account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the esure app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to esure right after I cancel?
No. You keep full access to esure until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.